AI and network diagnostics
With SNAP IE, Field technicians can analyse typical errors in just a couple of minutes. What's
more, they don't need to be protocol experts to achieve such incredible results.
SNAP IE is an extension to SNAP, which is designed to permanently monitor PROFIBUS networks. The
introduction of
SNAP IE represents a huge step forward for users of Industrial Ethernet communication systems.
Troubleshooting of industrial network has never been easier.
A fit and forget
monitoring solution
SNAP stands for "Synthetic Neurologic Analytic Processor".
It is a self-learning tool that uses active
and
passive level measurements to identify PROFINET and EtherNet/IP faults and interpret the data.
This is a real time saver. Technicians no longer have to waste valuable time looking for errors or figuring
out
how to fix them. They simply let SNAP's advanced algorithms do the work.
SNAP IE offers many advantages
SNAP IE cuts the time it takes to analyse and repair common physical layer errors by several hours or even
days,
safeguarding the reliability of the enterprise network and the enterprise itself.
The solution indicates the most probable cause of error and (via Delphi) the best path of repair, empowering
technicians to go directly to the fault and fix it with speed and confidence. In addition, SNAP IE contains
and
processes the troubleshooting experience of Procentec’s expert engineers, bridging the knowledge gap of the
technicians in the customer's company.
SNAP IE uses AI to learn automatically, increasing the accuracy of the diagnostic process and maintaining
network uptime. Another benefit: the solution costs a quarter of the annual salary of a full-time field
technician, so the investment pays for itself after just one prevented downtime.
24/7 access to the latest knowledge, anywhere in the
world
SNAP is constantly learning. It uses AI to absorb the first-hand experiences of
Procentec engineers — experience
that has been gained maintaining and troubleshooting industrial protocols for over 25 years. As more
data goes
into SNAP, the better it becomes at interpretation. And that knowledge is available to you around the
clock,
whether they are on-site or at a remote location.
Bridging the gap
It can take up to five years to fully understand a single industrial protocol like PROFINET or EtherNet/IP.
A
diagnostic tool built on leading-edge technology and drawing on relevant technical expertise can provide
comprehensive support to technicians in the field. Instead of troubleshooting, they can make efficiency
improvements to the network that benefit the business.
No longer any need to call out support engineers
Configuration, device, connection and network errors are the bane of most industrial network technicians.
Certain errors such as malfunctions, wrong cable types, link fooding or too many devices in a ring can be
difficult to find and fix.
But the days of having to call a technician are over. With SNAP, users get an
immediate written diagnosis that identifies the most likely cause of the fault and describes how to fix it.
SNAP IE
