Customer Experience Center

Service Center, laboratories and development departments at
Panasonic Campus Munich

Laboratories and service centers are the core of technological innovations - and ultimately guarantee customized solutions across all industries. In this article, you will learn why the Customer Experience Centre on the Panasonic Campus Munich with its bundled development and service competence is the centre for high technology that creates concrete added value.
Innovative technology
Optimizing efficiency is at the heart of production; fast, reliable, and reproducible production processes are essential. Automation offers the opportunity to make production processes more efficient, and digitalization is the tool par excellence for this. Digitalization offers ever new, faster ways to simulate traceable production processes and implement them in the next step. However, digitalization also helps to accompany the complete life cycle of machines, plants, and production facilities. There are opportunities for "remote" commissioning, early detection and addressing sources of error, and continuous optimization of processes.

Panasonic Campus Munich

It, therefore, seems only logical that Panasonic Industry Europe has opened a Customer Experience Center in the spring of 2021 on around 6,000 square meters, allowing everyone to experience innovations and high technology haptically, on-site, and firsthand. Showing innovative solutions for different industries under one roof and making them public as a place of experience is a step that Panasonic Industry Europe has deliberately chosen.
The Panasonic Campus Munich with the Customer Experience Center is neither an in-house exhibition nor a museum or archive for products and developments. Instead, the Customer Experience Center in the heart of one of Bavaria's most important technology locations is a center of encounter, a meeting place of ideas, around which service centers, laboratories, and development departments are grouped to work creatively on new, even unconventional approaches to solutions, to use synergies and to focus on concrete added value for customers. Here, in the heart of Europe, our engineers, trainers, and service staff are already working together with our European customers on the answers to tomorrow's questions. Closely aligned with the needs of our partners, the Customer Experience Center enables us to bring this innovative strength to life, visualize the synergies of the Panasonic Corporation and bring them to the European production sites in the form of concrete solutions. Five subareas that illustrate this approach of centrally bundling competencies are, for example, the Intralogistics Competence Center for our IIoT Intralogistics (Logiscend) solution, the Laboratory for Industrial Sensor Technology, the Center for Servo Drive Technology and Controls, the Laboratory for Laser Marking Systems, and the Service Center for Factory Automation Solutions for our European customers.
 Panasonic Campus Munich
 Panasonic Customer Experience Center   Customer Experience Center
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